Thursday, February 10, 2011

Oil Fiasco

Remember how we ran out of oil?

Well, that was on Sunday, and not just any Sunday, but Superbowl Sunday. The Day When Nothing Gets Done.

Steve called the company, because we are supposed to be on automatic delivery. They usually come around with the truck and fill up the tank, need it or not. But for some reason they hadn't lately. Anyway, the lady who answered the phone paged some guy who was on duty and who came around with five gallons of kerosene. But we knew it wouldn't be enough to keep us warm for very long, and we weren't sure when the oil truck would be stopping by next.

So we conserved. We turned the heat on only in the rooms we would be in, and only as high as sixty degrees. We wore sweaters. I did not run the dishwasher, or bathe the children, or shower myself (I did run and then tried to take a cold shower, but the cold shower was way, way colder than I thought it would be, and I only lasted three tenths of a second before screaming the scream of death and making my way back out into the frigid air of the bathroom where I gasped in pain and shock. I took a sponge bath instead.)

Needless to say, we were all very happy to see the oil guy on Monday morning.

We almost missed him, you see, because he didn't come to the house. I happened to look out the window to see why the dog was barking his head off and saw the oil guy standing at the top of the driveway, staring at the house as though it were something unusual, like a spaceship, or perhaps a T-Rex. Steve then threw on his boots and walked out to meet him.

I wasn't out there, but it turned out the guy didn't want to walk through the snow. He had been there just last week, he said. Did the office call us? They told him they left a message. He told them to call us. But there was no way he was going to walk through the snow.

Let me just say here that I think it is actually reasonable to state that you prefer not to walk through three feet of snow if you are a delivery person. However, if you are unable to deliver oil because of that, leave a NOTE! CALL US! Tell us what you need us to do so we can accommodate you and we won't run out of oil when it is ten degrees outside. Not doing this is irresponsible.

Anyway, the guy wouldn't do it. So Steve said he would.

The guy went back to his truck, and Steve dragged the heavy hose through the snow to the side of the house and filled up the tank. The oil bill was over $850, (it should last us 6 weeks) and we got no discount for Steve doing the work, nor did he, or we, ever get an apology or any kind for not delivering our oil, or for not informing us of our responsibility to keep our yard free of snow.

The cherry on top is that Steve hurt his back tromping through the snow with the hose, and is now in constant pain. Each time he has to get up, or turn over, or walk, he remembers the oil fiasco.

2 comments:

Jamie said...

ack!! That really sucks. That's totally unprofessional and irresponsible of them. I'm really sorry about Steve's back. I'd recommend that he get it checked out. You don't want to mess with back problems.

Lou said...

If you had propane (we do) you'd have to shovel or snowblow a path through your yard to wherever your propane tank is. Every time it snows. Ours is IN THE BACK YARD. Otherwise, the propane guy turns up his nose and backs out of your driveway.

I hope Steve's back feels better soon!